Privacy Policy

Privacy Policy

Effective Date: 2/15/26

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Fulcrum All-Terrain Therapeutic Services, LLC (“Fulcrum,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through our website and related services.

 

This policy applies to information collected through our website hosted on Wix and through online interactions with our practice. It does not replace or supersede any Notice of Privacy Practices provided in connection with therapeutic services.

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   1. Information We Collect

   We may collect the following types of information:

• Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Information submitted through contact or interest forms

  • Information provided when purchasing services

 

• Payment Information - Payments are processed securely through Square. Fulcrum does not store full credit card numbers on our servers.

 

• Automatically Collected Information - Our website, hosted by Wix, may collect certain technical information automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

   

   This information may be collected through cookies or similar technologies.

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   2. How We Use Your Information

   We use information collected to:

• Respond to inquiries

• Schedule and provide services

• Process payments

• Send administrative communications

• Improve website functionality

• Comply with legal or regulatory requirements

   

   We do not sell, rent, or trade your personal information.

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   3. Third-Party Service Providers

   We use trusted third-party providers to support our operations:

• Wix - Our website is hosted by Wix. Information submitted through our website may be stored on Wix’s secure servers.

 

• Square - All payments are processed through Square. Square may collect payment and billing information in accordance with its own privacy policies.

 

• Zoom - Online sessions are conducted using Zoom. Any information shared during telehealth sessions is subject to Zoom’s privacy practices and applicable confidentiality laws.

 

   We encourage you to review the privacy policies of these third-party providers.

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   4. Confidentiality of Therapeutic Information

   Information shared during therapeutic services is handled in accordance with applicable state and federal confidentiality laws. Additional details regarding confidentiality are provided in our Service Agreement and Notice of Privacy Practices, if applicable.

 

   5. Cookies and Tracking Technologies

   Our website may use cookies or similar technologies to improve user experience and analyze website performance. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

 

   6. Data Security

   We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

   7. Your Rights

   You may:

• Request access to personal information you have submitted through our website

• Request correction of inaccurate information

• Request deletion of non-clinical personal information, where applicable

 

   Requests may be submitted using the contact information below.

 

   8. Children’s Privacy

   Our website is not intended for use by children under the age of thirteen (13). We do not knowingly collect personal information from children through our website.

 

   9. Changes to This Policy

   We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

 

   10. Contact Information

   If you have questions about this Privacy Policy, please contact:

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         Fulcrum All-Terrain Therapeutic Services, LLC
         madcityfulcrum@gmail.com

         (608) 618-6552​